Customers may request a refund or one-to-one exchange within thirty (30) days from the invoice date. The original invoice (Dr. Battery Order Confirmation) must be provided for all refund, exchange, and warranty requests. Requests will not be processed if the customer cannot provide the original invoice. Customers are responsible for retaining their invoices. Broken or removed warranty seals will void all warranties and return eligibility. Dr. Battery USA reserves the right to charge a fifteen percent (15%) restocking fee for returned items.
Original shipping fees are non-refundable. If the original order qualified for free shipping and the product is returned, the actual original outbound shipping cost may be deducted from the refund. If the returned product or packaging is damaged, altered, or missing parts, the return may be refused.
If the customer ordered an incorrect or incompatible product, return shipping will be the customer’s responsibility once the compatibility issue has been confirmed. Dr. Battery USA will not provide a prepaid return shipping label in these circumstances. For an exchange, the customer may also be required to pay the shipping cost for the replacement product before the exchange is processed, including cases where the original order qualified for free shipping.
For orders that are unclaimed or refused at the time of delivery, any return shipping fees charged to Dr. Battery USA may be deducted from the total refund.
Please follow the 3 steps process for returning an order to us.
Step 1
Download RMA form:
Fill out form and e-mail to globalsupport@drbattery.com. You will be informed within the next business day whether your return qualifies under our warranty/exchange policy. If eligible, we will issue an RMA number and email it to you.
Step 2
After receiving your RMA number, please ship and insure your defective product, including the RMA form and a copy of the original invoice, to the Dr. Battery USA shipping center. Ensure the battery is securely packed to maintain warranty coverage. If the product is not shipped within 7 days of RMA approval, the RMA number will become invalid. The package must be prepaid and sent by Regular Mail only (Canada customers should use Canada Post, and US customers should use USPS), with the RMA number clearly marked on the shipping label.
Step 3
Upon receiving your returned item, it will be sent to our testing facility to assess whether the product is defective. If a defect is confirmed, Dr. Battery USA will notify you and may proceed with shipping a replacement unit. If no defect is found, you will be responsible for the cost of shipping the functional battery back to you.